Support

How can we help?

Write to [email protected] and a person will answer, usually within two working days. It helps if you mention your device and iOS version.

Common questions

I paid on another device and my books are locked

Open the parents area, enter your PIN, and choose Restore Purchases. Make sure the device is signed in to the same Apple account you subscribed with.

How do I cancel or change my subscription?

Subscriptions are managed by Apple, not by us. On your device open Settings, tap your name at the top, then Subscriptions, and choose DreamBug. Cancelling there stops the next renewal and you keep access until the period you paid for ends.

I have forgotten my parent PIN

Deleting and reinstalling the app clears the PIN, along with profiles and reading progress. Books are part of the app, so nothing you paid for is lost, and Restore Purchases brings your subscription back.

A book will not open, or a page looks wrong

Close the app fully and reopen it. If it happens again, email us the name of the book and the page number and we will fix the book itself.

Can I use one subscription for more than one child?

Yes. Make a profile for each child, and give each of them their own shelf in the parents area. One subscription covers the whole household on your Apple account, including Family Sharing.

Which devices does DreamBug run on?

iPhone and iPad. Because every book is stored in the app, the first install is a large download, so use Wi-Fi.

Something else

Requests for a kind of story, notes about a book, spotted mistakes, or anything a child said about it: [email protected]. We read all of it.